Worldwide Logistics, Air Freight Forwarding, Road Haulage
Shipping Options
UNITED KINGDOM
We aim to have your order delivered to you within 2 working days – Royal Mail Tracked 24. You will recieve an email and or text with updates as your order progresses through our warehouse, and then onto the postmans van.
Customers shopping from the UK pay inclusive of VAT at the current rate.
Customers shopping in RoW (Rest of World) locations including the Channel Islands may be liable for customs duties, VAT and tax. These duties and taxes are established by each local government and are a legal requirement.
Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
Please note orders to Northern Ireland will be delivered on the second working day after order despatch. Delivery to the Channel Islands will be treated as a RoW location and you may be liable for customs duties and taxes.
INTERNATIONAL DELIVERY
We aim to have your order delivered to you within 7 – 14 days, pending customs clearance.
CUSTOMS DUTIES AND TAXES FOR REST OF WORLD
We currently ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker.
You, the customer, are liable for all charges.
Customers in RoW locations who return their orders for a refund to coraandspink.com are responsible for retrieving the charges for customs duties and taxes. coraandspink.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.
Returns and Exchanges
PROCESSING YOUR RETURN
At ONFINN we are committed to ensuring the highest level of service.
Whilst hoping that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you a full refund or exchange for the same item in a different size or colour within 14 days of receipt of your order. We must however stress that in order to receive a refund or exchange, the item(s) must be unused, unworn and in perfect condition, with all swing tickets and security tags still attached in their original packaging. onfinn.com reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.
Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to onfinn.com in accordance with our Terms and Conditions.
Please allow 21 working days for your refund to settle on your account. We aim to process your refund within 7 working days of receipt of your return allowing a further 14 days for the refund to settle on your account, and up to 14 working days for PayPal/Stripe payments.
All returns returned in accordance with our terms and conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and for RoW orders; customs duties and taxes (please refer to Customs Duties and Taxes for more information on these charges).
You will need to include your invoice in order for onfinn.com to identify your order and allocate your refund or exchange.
Refunds can only be given via the original method of payment.
If you have received an unwanted gift that has been purchased from onfinn.com we are able to offer you an exchange to the same value the item was purchased at, but we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.
If a special discount code was applied to your order the amount refunded will be repaid at the discounted value.
INCORRECT/FAULTY GOODS
ONFINN prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.
If you are returning goods to ONFINN for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.
