Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop?
Depending on the size and weight of each item carriage will be calculated per delivery.
How long will delivery take?
Most courier companies take 1-3 business days to deliver domestic shipments and 3-7 days to deliver internationally. Each courier company offers multiple services with different delivery times including standard and urgent options
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or at the following work day. Orders via pre-payment are sent out on the day we receive the payment.
How long do I have to return an order?
Whilst hoping that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you a full refund or exchange for the same item in a different size or colour within 14 days of receipt of your order. We must however stress that in order to receive a refund or exchange, the item(s) must be unused, unworn and in perfect condition, with all swing tickets and security tags still attached in their original packaging. onfinn.com reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.
Payment Information
How is the recipient reimbursed?
lease allow 21 working days for your refund to settle on your account. We aim to process your refund within 7 working days of receipt of your return allowing a further 14 days for the refund to settle on your account, and up to 14 working days for PayPal/Stripe payments.
How can I return an item?
All returns returned in accordance with our terms and conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and for RoW orders; customs duties and taxes (please refer to Customs Duties and Taxes for more information on these charges).
You will need to include your invoice in order for onfinn.com to identify your order and allocate your refund or exchange.
Identify items and create mailing label
To begin your return, use our interactive returns process to create and print a prepaid UPS label.
Prepare your package
Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive returns process).
Affix your shipping label to the package, making sure no other tracking labels are showing.
Ship it
When your package is ready, drop it off at your nearest UPS location.
